Terms and Conditions
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General Terms and Conditions of Sale
1. General Provisions
By browsing this area, the user accesses Morethanchef (https://www.morethanchef.com). Browsing and submitting a purchase order on the website implies acceptance of the Conditions and Data Protection Policies adopted by the website as stated herein. These General Terms and Conditions of Sale apply exclusively to the sale of products purchased on the Morethanchef website, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code (Legislative Decree 206/2005 and subsequent amendments) and EU Regulation 2017/2394, by the company Klefis Group S.R.L., based in Via Paolo Borsellino 14, 42019 Scandiano (RE), VAT number 02855020356. Before accessing the products provided by the website, the user is required to read these General Terms and Conditions of Sale, which are deemed to be generally and unequivocally accepted at the time of purchase. Users are invited to download and print a copy of the purchase form and these General Terms and Conditions of Sale, the terms of which Morethanchef reserves the right to unilaterally modify without prior notice. The website and the products available through it can be accessed and purchased in the following languages: Italian, English.
2. Subject
These General Terms and Conditions of Sale govern the offer, submission, and acceptance of purchase orders for products on Morethanchef and do not govern the provision of services or the sale of products by third parties other than the seller who may be present on the same website via links, banners, or other hyperlinks. Before submitting orders and purchasing products and services from such third parties, users are advised to check their sales conditions.
3. Conclusion of the Contract
To complete the purchase contract, the form must be filled in: the electronic order form must be completed and submitted following the relevant instructions. It contains a reference to the General Terms and Conditions of Sale, images of each product and its price, the payment methods available, the delivery methods and costs of the purchased products, a reference to the terms for exercising the right of withdrawal; return methods and times. Before completing the contract, the user will be asked to confirm that they have read the General Terms and Conditions of Sale, including the information on the right of withdrawal and data processing. The contract is concluded when the seller receives the order form, having first verified the accuracy of the data contained therein. The buyer will be obliged to pay the price once the online order submission process is completed. This will occur by clicking the "Confirm Order" button at the end of the guided process. Once the contract is concluded, the seller will take charge of the order for processing.
4. Registered Users
When completing the registration procedures, the user agrees to follow the instructions provided on the site and to provide their personal data accurately and truthfully. Confirmation must be communicated within a maximum of 2 days, after which, in the absence of confirmation, Morethanchef will be released from all commitments to the user. Confirmation will in any case release Morethanchef from any liability regarding the data provided by the user. The user agrees to promptly inform Morethanchef of any changes to their data at any time. If the user provides incorrect or incomplete data, or in the event of disputes regarding payments, Morethanchef reserves the right not to activate or to suspend the service until the issues are resolved. Upon the user's first request to activate a profile, Morethanchef will assign a username and password. The user acknowledges that these credentials constitute the system for validating access to the Services and the only system suitable for identifying the user. Actions carried out through such access will be attributed to the user and will be binding. The user agrees to keep their access credentials confidential, to store them with due care and diligence, and not to share them, even temporarily, with third parties.
5. Product Availability
Product availability refers to actual availability at the time the buyer places the order. This availability should still be considered indicative because, due to the simultaneous presence of multiple users on the site, products may be sold to other customers before the order is confirmed. Even after the confirmation email is sent, there may be cases of partial or total unavailability of goods. In this case, the order will be automatically adjusted by removing the unavailable product, and the buyer will be informed immediately via email. If the buyer requests cancellation of the order, thereby terminating the contract, Morethanchef will refund the amount paid within 14 days from the date on which Morethanchef became aware of the buyer's decision to terminate the contract.
6. Products Offered
Morethanchef sells: Household and industrial kitchen appliances and utensils. The offer is detailed on the page Products.
7. Payment Methods and Prices
The product prices will be those indicated on the website, except in cases of obvious error. In the event of an error, Morethanchef will notify the buyer as soon as possible, allowing the buyer to confirm the order at the correct amount or cancel it. In any case, Morethanchef will not be obliged to supply the product at the erroneously indicated lower price. Prices on the site include VAT but do not include shipping costs. Prices may change at any time, but such changes will not affect orders for which order confirmation has already been sent. Once the products have been selected, they will be added to the shopping cart. Simply follow the purchase instructions, entering or verifying the required information at each step. Order details can be modified before payment. Payment can be made via: PayPal, Bank Transfer, Cheque, Cash on Delivery, Cash, Money Order, Credit Card. Accepted credit cards include: Visa, Mastercard, American Express.
8. Delivery
Morethanchef ships to the following geographical areas: Italy and the rest of the world. Delivery takes place as specified in the order form by the indicated date, or, if no date is specified, within the estimated period selected for the delivery method and in any case within a maximum of 30 days from the confirmation date.
In the case of a pre-order list purchase, waiting times may extend up to 150 days.
If delivery is not possible, the order will be sent to a warehouse. In such a case, a notice will specify the location of the order and how to arrange a new delivery. If the user is unable to be present at the delivery location at the agreed time, they are requested to contact us again to arrange a new delivery date. If delivery cannot take place for reasons not attributable to us within 5 days from the date the order is available for delivery, it will be assumed that the contract is terminated. As a result of the termination, the amounts will be refunded, including delivery costs, excluding any additional charges resulting from choosing a delivery method different from the standard one offered, without undue delay and in any case within 30 days from the termination date. Transport resulting from the termination of the contract may involve additional costs, which will be borne by the buyer. Shipping costs are borne by the buyer and are explicitly highlighted at the time of order placement.
9. Transfer of Risk
The risks related to the products will be borne by the buyer from the moment of delivery. Ownership of the products is considered acquired once full payment of all amounts due, including shipping costs, is received, or at the time of delivery if it occurs later.
10. Warranty and Commercial Compliance
The seller is liable for any defect in the products offered on the site, including non-conformity of items to the ordered products, pursuant to the Consumer Code (Legislative Decree 206/2005 and subsequent amendments) and Directive 1999/44/EC of the European Parliament, implemented in Italy with Legislative Decree 206/2005 (Articles 129–135 of the Consumer Code).
Warranty for private consumers: Private users are entitled to a legal warranty of 24 months for defects in conformity, pursuant to Article 130 of the Consumer Code (Legislative Decree 206/2005) (Directive 1999/44/EC). The warranty covers conformity defects existing at the time of delivery and applies to products sold in Italy and the European Union.
Warranty for businesses and professional users: Users purchasing with a VAT number and classified as professionals or businesses are entitled to a legal warranty of 12 months under Articles 1490 and 1492 of the Italian Civil Code. The warranty covers only conformity defects found within 12 months from delivery.
In the event of a conformity defect, the buyer is entitled to request repair or replacement of the product, as provided by the Consumer Code and Directive 1999/44/EC. The request must be made within two months of discovering the defect, as established by Article 132 of the Consumer Code (Legislative Decree 206/2005). If the product cannot be repaired or replaced, the buyer is entitled to a price reduction or to terminate the contract.
11. Withdrawal
In accordance with current legal provisions, in particular Articles 52 et seq. of the Consumer Code (Legislative Decree 206/2005 and subsequent amendments) and Directive 2011/83/EU, the buyer has the right to withdraw from the purchase without penalty and without specifying the reason, within 14 days pursuant to Article 57 of Legislative Decree 206/2005 (amended by Legislative Decree 21/2014). The period starts from the date of receipt of the products. In the case of multiple purchases made by the buyer in a single order and delivered separately, the 30-day period starts from the receipt of the last product. The buyer intending to exercise the right of withdrawal must notify Morethanchef by means of an explicit declaration, which can be sent via registered mail with return receipt or by accessing the "Contact" section on the Morethanchef website and creating a request. The goods must be returned intact, in the original packaging, complete in all parts, and accompanied by all tax documentation. Subject to the right to verify compliance with the above, the site will refund the amount of the returned products within a maximum period of 14 days, including any shipping costs. As provided by Article 56(3) of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the site may withhold the refund until it has received the goods or until the buyer has demonstrated that they have returned the goods. The refund will be made using the same payment method chosen by the buyer at the time of purchase. In the case of payment by bank transfer, and if the buyer wishes to exercise the right of withdrawal, they must provide the following bank details: IBAN, SWIFT, and BIC required to process the refund.